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NFSTRIKE FAQ

What is Production time?

Production time is the time it takes to fabricate your order, we usually take a week to prepare. A backlog of production can occur, causing the production time in a product to expand. We do our best to provide accurate production times but shortages in materials along with hikes in demand can cause unexpected delays. One thing we can guarantee is your items will be fabricated and shipped in the order they were received and under no uncertain terms will be shipped out to you as soon as we possibly can.

What is Processing time?

The time it takes to ship your order out: this timeframe is usually based on the number of orders we are shipping at any given time. Not all orders have a production time, but all orders will have a processing time. On average our processing time is a maximum of 15-20 business days, however, this is an estimation and that time frame can be quicker or longer based on the number of orders placed prior to your order. 

What is the status of my order?

To inquire about the status of an order, or for other questions related to our products, please contact us by email at service@nfstrike.com. While we are typically available, we may be assisting another customer when you call.Please include your name, order number, and shipping address to expedite locating order information.

What is your return policy?

All products are eligible for an easy return or exchange as long as the return is initiated within 30 days of receipt, and the product(s) is in new, unused condition. There is no re-stocking fee for returns or exchanges. The customer is responsible for any return shipping costs associated with returning the product. Click Here to see more information.

Are the product reviews on website from real customers?

Yes! 100% of our reviews have come from real customers who have purchased from us and have decided to leave a review in their own words. We do not edit reviews without permission.

How Do I Clean my Carrier?

We suggest trying to spot clean it with a soft cloth with water and mild cleaning solution like hand soap, baby soap, or shampoo. If the entire carrier needs to be cleaned soak your plate carrier in water and the mild cleaning solution you chose and then agitate the water by hand. From there dip your plate carrier in clean water until the soap is gone and leave to hang dry.

IMPORTANT: We recommend not drying your plate carrier in direct sunlight as it can speed up the fading of the carrier, unless, of course, that is your goal.

I have a story about how NFSTRIKE products has helped keep me safe or has given me peace of mind. How can I share that?

Of course we enjoy seeing our products put to good use via social media posts etc., but we also love hearing stories directly from our customers! This type of interaction drives our team even harder to make the best product in the world. Please don’t hesitate to share stories of how our products have been useful to you. Share at: service@nfstrike.com

I am interested in becoming a dealer of NFSTRIKE. Where do I start?

We have a great dealer program and are always looking for new dealers, both large and small. Please send us an email at service@nfstrike.com and we would be happy to help

 

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